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Homepage > FAQs

When are you open?

Monday to Friday from 9am to 4.15pm -  our Resource Room is open at that time as well.


Is there a charge for your services?

No, although there will be a charge for any equipment that is ordered through us.


Could you teach me Braille?

No, we are sorry but we cannot offer this service


What are Talking Books?

Talking Books are audio versions of books and we have a small library here which is free to use for Members.

Royal National Institute of Blind People (RNIB) and Calibre have extensive libraries. Calibre charge a one-off joining fee of £35 for all new adult members and £20 for children.

Please call us for more information

Are you connected to RNIB or Guide Dogs?

These are separate charities altogether although we obviously have links with both organisations through our clients and their needs.

Are you connected to NESS (North East Sensory Services)?

No, we are not connected or affiliated in any way